1. 45-Day Money-Back Guarantee
At LIENGO IPTV, customer confidence and satisfaction are paramount. We back our premium streaming infrastructure with an industry-leading 45-Day 100% Money-Back Guarantee on all standard and VIP subscription packages.
Peace of Mind Commitment: If you experience persistent technical defects or our service does not fulfill your expectations within 45 days of initial purchase, you are entitled to a full refund.
2. Eligibility Criteria
To qualify for a refund under our 45-day policy:
- Your request must be submitted within 45 calendar days from the date of initial order activation.
- You must have provided our 24/7 technical team the opportunity to assist with device setup, troubleshooting, or alternative server DNS routing.
- The issue must not stem from user-side factors beyond our control (such as local ISP bandwidth below 10 Mbps or incompatible obsolete hardware).
3. How to Submit a Refund Request
The refund procedure is simple and transparent:
- Contact our dedicated billing agent via WhatsApp at +212 629 469 055 or email admin@iptv.liengo.cc.
- Provide your registered phone number, order number (e.g.
#12), and a brief explanation of the issue encountered.
- Our billing department will process your application within 24 to 48 business hours.
4. Payout Methods & Timeline
Refunds are remitted via the original payment channel where feasible, or through fast alternative rails:
- Morocco: Direct Moroccan bank transfer (RIB / CIH / Attijariwafa) or Cash Plus / Wafacash within 24 hours.
- Europe & International: TapTap Send reversal, or Crypto USDT (TRC-20 / BEP-20) sent directly to your wallet address within 12 hours.
5. Non-Refundable Scenarios
Refunds will not be issued in cases of:
- Requests submitted after 45 days from purchase date (post-45 days, our 12-Month technical replacement warranty applies).
- Simultaneous usage across multiple unregistered IP addresses causing automated account bans.
- Purchases made through unauthorized third-party resellers not affiliated with
https://iptv.liengo.cc.
6. We Are Here to Help First
95% of streaming issues are resolved within minutes through simple server cache clearing, DNS optimization, or switching between IBO Player and XCIPTV. Before requesting a refund, feel free to chat with our senior technicians on WhatsApp for instant assistance.